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Nowadays, you can’t win over customers with big data and analytics alone. Instead, you can turn data into AI-driven next best actions.

During our latest Dynamic Talks on “Empowering the Future of Customer Experience with Next Best Action & AI” our panelists shared how to:
- Predict customer behavior
- Generate content recommendations with AI
- Create a differentiated customer experience
- Forecast best-performing communication channels

Watch now and prepare to turn your data into a 360-degree customer view and deliver a best-in-class customer experience with Next Best Action & AI!

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The Next Best Action Marketing
Recommendations became an integral part of any business. The more content and products we have, the harder it gets for our customers to choose. In this video, Alex Konduforov, Data Science Competence Leader at AltexSoft, will talk about The Next Best Action (NBA) 0:00 Intro 0:46 What is The Next Best Action (NBA)? 2:06 The OODA Loop 4:02 Major types of NBA systems 7:30 Does any business need machine learning for marketing?

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Emotion: The Missing Link in Customer Experience (Temkin Group)
This Temkin Group video shows the importance of emotion when it comes to an organization's approach to customer experience. Visit the Customer Experience Matters blog for more information on emotion: https://experiencematters.wordpress.com/

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'Next Best Action' isn't enough: How to create empowering, trusted AI systems for pharma field teams
In this webinar, leaders from Astellas, Bristol Myers Squibb, GSK and OKRA discuss how artificial intelligence should be deployed to truly empower field teams in the pharmaceutical industry.

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This Is The Last Great Engine Tech
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Car Breakdown - a movie about great customer experience
I just love that video (thank you for whoever has done the original version of it)! The morale of it is that customer insight provides you with an opportunity to deliver outstanding customer experiences. Why don't you do that? Today we already have tremendous amount of information about our customers. We collect everyday data and bury it to our databases and master data management systems. Some companies have Business Intelligence (BI) systems and they use those to analyze the data. But why it does not bring us results like seen in that video? Because, we look into that data from internal perspective. We ask wrong questions... What we should ask is how can we use this data we have to make our customer's life easier, simpler and more successful. Some companies have taken BPMS systems into use. They have automated their processes and used 6sigma and Lean to optimize their actions? And why even that doesn't bring results like seen in the video? Because those methods also focus into internal activities of an organization. How could that bring great results for our customers, because we are staring at our own navel? Those systems should be optimized based on customer experience that will help customers to succeed and that will make them come back to us again and again. Some companies (like inubit) are talking nowadays about BPM+, which combines the benefits of BPMS to BI systems. It means collecting essential information into master data system, integrating IT systems and controlling the process with BPMS. That all sounds great and will for sure bring you benefits, if you already have designed your customer experience to be great like in that video. For that you need Customer Experience Management and active focus on the real needs of customers. After that you can start thinking about technological innovations to bring that experience to your customers. Here are some reflective questions for you to think about: - Have you actively planned your customer experience? - Are you taking the next step for creating great experience to your customers? - Are you using the information you have about your customers to their benefit? - Are you able to optimize your business process staring at customer's navel, not you own? I offer services for evaluating processes based on customer experience and you can easily contact me through LinkedIn: http://www.linkedin.com/in/janneohtonen Take a look at online leadership and process training at http://addvalueto.me If you like these blog stories and want to reveive them in future, you can follow me through Twitter (@ohtonen): http://twitter.com/ohtonen Remember to use the sharing buttons near this video also. You can get professional, motivational speaking to your organization through us, so connect with me in LinkedIn and let's talk about how we can move your organization forward. You can see some of the seminars and public speaking that we can offer for your organization from: http://bizlog.net/home/for-organizations/seminars/

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5 Customer Experience Trends in 2022
In today’s experience economy, differentiating your brand means keeping a pulse on the latest trends in customer experience. Experts from Avtex, A TTEC Digital Company, have compiled their top customer experience predictions for 2022 including: 1. The Great Resignation appoints employee experience center stage 2. Organizations will refocus on human-centered experience design 3. Omnichannel is key to delivering a seamless, total experience 4. Data, analytics, and prescriptive AI leads to more hyper-personalized experiences 5. Customer-driven self-service dominates To learn more about these trends visit https://cx.avtex.com/cx-trends-2022 Avtex, a TTEC Digital company, is an end-to-end customer experience consulting and solution provider focused on helping organizations fuel exceptional customer experiences through CX design and orchestration. Visit https://avtex.com/ to learn more or connect with us on social: LinkedIn: https://www.linkedin.com/company/avtex-solutions-llc Twitter: https://twitter.com/avtex Instagram: https://www.instagram.com/avtexcx Facebook: https://www.facebook.com/avtexsolutions/ #customerexperience #CXtrends #2022CXtrends

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Take a Seat in the Harvard MBA Case Classroom
Have you ever wondered what it was like to experience Harvard Business School’s Case Method (https://www.hbs.edu/mba/academic-experience/Pages/the-hbs-case-method.aspx) teaching style? Watch the Harvard MBA Case Method classroom brought to life by Professor Tsedal Neeley, author of "Remote Work Revolution: Succeeding from Anywhere," and a section of current students and see for yourself what it’s like to be cold-called, participate in lively debates, and how this teaching style leads to emotional intelligence and lifelong application. Learn more about our MBA program: https://apply.hbs.edu/register/get-started

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Abbvie: Filtering Through the Noise: How Next Best Experience Transforms Physician Interactions
Abbvie aims to make a remarkable impact on people’s lives. To achieve this goal, the organization’s ethical and compliant partnership with healthcare professionals (HCPs) is critical. As access to volumes of digital information becomes easier, HCPs rely less on just product information. The Life Sciences industry bombards HCPs with messages that are not relevant or personalized – its just noise to them. Learn how Abbvie partnered with Accenture and Pega to filter through the noise, find the relevant and contextual messages that enable the organization to be trusted partners for each individual HCP, and ultimately improve patient health outcomes. Usman Tareen, Director Cloud First, Accenture | Michael Kirzhner, Associate Director, US Commerical BTS, Abbvie. Learn more: https://accntu.re/3ejXeDk

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Next Best Action Marketing What is it and How to Succeed
“Next best action” is about customer-centric marketing, putting consumers at the heart of each and every marketing action, customer journey and experience. It considers the next action a consumer will take or should take based on the journey they’re on and the best way marketers should respond. In this 30-minute webinar, V12 explores how marketers can use digital and data-enabled marketing techniques to meet consumers wherever and whenever they prefer across channels and with the right messaging. Key Topics Include: * How to use data and technology to develop deep insights into your customers and prospects * How to apply modeling and analytics to understand how to develop the next best offer along the customer journey * How to enhance the customer experience by better understanding purchase intent with in-market indicators * Examples of Next Best Action marketing in the real world

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Narcissist, Psychopath, or Sociopath: How to Spot the Differences
Get access to hundreds of LIVE workshops with MedCircle psychologists & psychiatrists: https://watch.medcircle.com Subscribe to our YouTube channel for new mental health videos every week: https://bit.ly/2W5G0QR 00:00 Intro 00:16 Misconceptions 00:40 Narcissists 101 00:27 Psychopaths 101 01:45 Sociopaths v psychopaths 04:27 Sociopaths 101 05:08 Childhood signs 07:01 Has Dr Ramani had clients with ASPD? 07:31 Do psychopaths care about consequences? 08:26 Signs of dating a psychopath or sociopath 08:55 Kyle's personal story on psychopathy 10:17 Empathy vs understanding in psychopaths 11:34 Final thoughts 11:46 How to watch more like this Narcissist, psychopath, or sociopath? Here's how to spot the differences according to clinical psychologist Dr Ramani . What is the difference between a sociopath, a psychopath, and a narcissist or narcissistic personality disorder ? Here to tell us is leading psychologist and author of "Should I Stay or Should I Go: Surviving a Narcissistic Relationship" Dr. Ramani Durvasula. #Narcissism #MentalHealth #MedCircle

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The interesting story of our educational system | Adhitya Iyer | TEDxCRCE
A story surrounding more than a million students in India built around a booming IT industry, a machine like education system, a race to a seat amongst the top engineering colleges and student suicides in our system. The Indian education system in all its complexity has turned out to be one of the most fascinating educational stories in the world. Watch Adhitya Iyer in his talk share his travel around the country discovering the truth behind the common engineer in India. Adhitya Iyer completed his engineering degree from Mumbai University, where he studied in an institute interestingly named after Sardar Patel and was inaugurated by Nehru. He was listed as one of India's Top 30 student entrepreneurs by the NEN. He later spent 2 years in Bangalore selling chai, before he set out to write a non-fiction on the complex life of India's engineers is Kickstarter funded and is India's highest crowdfunded book. He thinks the society needs to be re-imagined and that humans can't be spending more than half their life doing something they seldom enjoy. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx

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Wendy Suzuki: The brain - changing benefits of exercise | TED
What's the most transformative thing that you can do for your brain today? Exercise! says neuroscientist Wendy Suzuki. Get inspired to go to the gym as Suzuki discusses the science of how working out boosts your mood and memory -- and protects your brain against neurodegenerative diseases like Alzheimer's. Visit http://TED.com to get our entire library of TED Talks, transcripts, translations, personalized talk recommendations and more. The TED Talks channel features the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and more. You're welcome to link to or embed these videos, forward them to others and share these ideas with people you know. Become a TED Member: http://ted.com/membership Follow TED on Twitter: http://twitter.com/TEDTalks Like TED on Facebook: http://facebook.com/TED Subscribe to our channel: http://youtube.com/TED TED's videos may be used for non-commercial purposes under a Creative Commons License, Attribution–Non Commercial–No Derivatives (or the CC BY – NC – ND 4.0 International) and in accordance with our TED Talks Usage Policy (https://www.ted.com/about/our-organization/our-policies-terms/ted-talks-usage-policy). For more information on using TED for commercial purposes (e.g. employee learning, in a film or online course), please submit a Media Request at https://media-requests.ted.com

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How to speak so that people want to listen | Julian Treasure
Visit http://TED.com to get our entire library of TED Talks, transcripts, translations, personalized talk recommendations and more. Have you ever felt like you're talking, but nobody is listening? Here's Julian Treasure to help you fix that. As the sound expert demonstrates some useful vocal exercises and shares tips on how to speak with empathy, he offers his vision for a sonorous world of listening and understanding. The TED Talks channel features the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and more. You're welcome to link to or embed these videos, forward them to others and share these ideas with people you know. Follow TED on Twitter: http://twitter.com/TEDTalks Like TED on Facebook: http://facebook.com/TED Subscribe to our channel: http://youtube.com/TED TED's videos may be used for non-commercial purposes under a Creative Commons License, Attribution–Non Commercial–No Derivatives (or the CC BY – NC – ND 4.0 International) and in accordance with our TED Talks Usage Policy (https://www.ted.com/about/our-organization/our-policies-terms/ted-talks-usage-policy). For more information on using TED for commercial purposes (e.g. employee learning, in a film or online course), please submit a Media Request at https://media-requests.ted.com

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3 Keys to Success in Customer Next Best Action: Decision Modeling, Business Rules and Analytics
Different from traditional upsell or cross sell campaigns based on segmentation or one-size-fits-all campaigns, next best action programs leverage decision modeling, predictive analytics and business rules technology to create a dynamic view of the customer that automatically customizes the next best action for each individual customer interaction.

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How leading insurers are fostering innovation with a unified customer view

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Warren Buffet's Life Advice Will Change Your Future (MUST WATCH)
If you are struggling or having a hard time, consider taking an online therapy session with our partner BetterHelp! http://tryonlinetherapy.com/motivationmadness *The above is a paid referral link for BetterHelp. We have experience using their product, and whole-heartedly recommend their services. Absolutely fascinating motivational speech by the Richest Men Alive, Warren Buffet & Bill Gates. I hope you enjoy and learn a great lesson. Please Like for more videos, it shows me you all enjoy the videos :) Special Thanks to Investors Archive for the video license! https://www.youtube.com/channel/UCVJalJNQWimC2zWrIHR_bSQ Subscribe for Motivational Videos Every Weekday, Helping You Get Through The Week! http://bit.ly/MotivationVideos Follow us on: Instagram: http://bit.ly/2rhGNMY Facebook: http://bit.ly/2r85DC3 Twitter: http://bit.ly/2qir5TO ----------------------------------------­­------------------------- Help us caption & translate this video! http://bit.ly/Translate4Motivation

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We #StandWithUkraine. Grid Dynamics Supports Employees and Families, Raises Funds to Support Ukraine
No matter where they are, we stand with our partners, our employees, and our families. Grid Dynamics stands with Ukraine. Join our efforts with the British Red Cross toward our goal of £100,000.00. All the money raised with this campaign goes directly to the Red Cross and provides needed support to humanitarian efforts on the ground in Ukraine. Donate to the cause here: https://tiltify.com/@graven/grid-dynamics-relief-in-ukraine

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How To Look Good on Video Calls | Zoom FaceTime Skype | Blogger Secrets!
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No Sex Marriage – Masturbation, Loneliness, Cheating and Shame | Maureen McGrath | TEDxStanleyPark
Love? Marriage? Sex? Can a married couple have all three? Perhaps it’s unrealistic since so many marriages end in divorce today. Why is that? One reason might be that a reported 20% of all marriages are sexless and that number is rising. Why have we lost the lust in our marriages? Is it technology, is it trust? More importantly, how can we “get back at it” in our marriages today? Maureen McGrath - [email protected] - hosts the Sunday Night Sex Show on News Talk 980 CKNW. She is a Registered Nurse, Sex Educator and author of “Sex & Health". This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx

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Customer Experience :15 Ad
Scale Your Business Across All Seven Seas and Start for FREE: https://clickhubspot.com/xym Get Started With HubSpot Now: https://clickhubspot.com/ja9 About HubSpot: HubSpot is a leading CRM platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and integrations to attract, engage, and delight customers. ⚠ Disclaimer: The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature. hubspot

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